Answers to Your Questions About Senior Care

We help seniors with the everyday things that keep them safe and comfortable at home. This includes bathing, dressing, meal preparation, mobility help, medication reminders, companionship, transportation, and support for those living with dementia. Some families need only a few hours of help, while others prefer full-time or overnight support. We adjust based on what your loved one needs from week to week.

Yes. We support seniors throughout Carrollton as well as nearby areas like Addison, Plano, Lewisville, The Colony, and parts of North Dallas. If you’re not sure whether we cover your neighborhood, just call us. We can check right away.

We look at much more than availability. We learn about your loved one’s personality, daily routine, and what makes them feel comfortable. Then we choose a caregiver who we believe will connect well with them. When the match feels right, the whole experience is smoother for everyone involved.

If a caregiver is sick or dealing with an emergency, our scheduling team works quickly to arrange someone else who can step in. We know how much families depend on our help, so we do everything we can to avoid gaps in care.

A care manager meets with you and your loved one, talks through their daily routine, asks about health concerns, and learns what has been challenging at home. We walk through the home together, answer questions, and suggest a plan that fits what your loved one is comfortable with. It’s an easy, relaxed conversation, and most families tell us it brings a lot of relief.

Home care is billed hourly, and the rate depends on the level of support needed. Personal care such as bathing and mobility assistance is billed at a higher rate than companionship or light help around the home because it requires a caregiver with more training. The total cost also depends on how many hours per day or week the caregiver is scheduled.

After we complete the in-home consultation and understand what your loved one needs, we give you a straightforward hourly rate so you know the exact cost before services begin. There are no long-term contracts and no hidden fees.

No. A Place At Home – Carrollton does not accept Medicare or Medicaid as payment for services. We are a private pay home care agency.

No. Home care is not limited to seniors. While most people who use home care are older adults, support can also be provided to younger adults who need help after surgery, an injury, a chronic illness, or a disability.

Yes. We provide care in single family homes, apartments, senior living communities, and independent living buildings throughout Carrollton and surrounding areas. As long as caregivers can safely access the building, we can provide support where your loved one lives.

Yes. Caregivers can drive your loved one to medical appointments, therapy, hair appointments, or errands in and around Carrollton, as long as this is included in the care plan. They can stay during the visit if you want an extra set of ears to help remember instructions.

Pocket RN is a virtual nursing service that connects you with a licensed registered nurse through video, phone, or chat. Families often use it when they have a health question and want quick guidance from a nurse without visiting an urgent care or waiting for a doctor’s appointment.

Yes. Many families and caregivers use Pocket RN as an extra layer of support. If a caregiver notices a new symptom, a medication question comes up, or a family member wants reassurance after hours, a Pocket RN nurse can help explain what might be happening and whether the issue needs medical attention.

No. Pocket RN is a helpful resource for medical questions, but it does not provide hands-on support. Seniors who need help with bathing, dressing, meals, mobility, dementia care, supervision, or companionship still need in-home caregiving. The two services complement each other rather than replace one another.